New Feature: Your Customers Can Update Their Credit Cards & Subscriptions Directly Within Zaxaa



Yes! We’ve released 2 more new Seller features:

1. Customers can update their credit card from within Zaxaa to continue paying for your recurring/subscription offers

This is useful because when their credit card expires/about to expire, they can easily and quickly update their credit card and billing details so that they can continue to pay for your offers.

2. Customers can switch their subscriptions/plans from within Zaxaa

This is useful when you have multiple plans — e.g. Silver, Gold, Platinum and customers want to switch from one plan to another. All they need to do is simply login to their account and switch.

Note: These 2 features can only be used for transactions that take payments using Stripe or Authorize.net

How Customers Can Update Their Credit Card

Login to their customer portal here and they’ll see a screen like this:

update cc

Click the “VISA” icon and customers will be brought to a screen where they can easily update their credit card and billing details.

Note: The “VISA” icon is only available for recurring/subscription products since that’s what the purpose of updating the credit card is for — so that customers can continue paying for your subscription offers.

How Customers Can Switch Their Subscriptions/Plans

Login to their customer portal here and they’ll see a screen like this:

update subscription

Click the “arrow pointing upwards” icon as shown above and customers will be brought to a screen where they can easily switch/update their subscriptions/plans.

As always, we’re very excited to release these new features to you!

What do you think? Any comments or thoughts please leave them below.

Comments

comments

4 thoughts on “New Feature: Your Customers Can Update Their Credit Cards & Subscriptions Directly Within Zaxaa

  1. Paul Mihai Pavel

    Quick question: I have a monthly subscription for a membership handled by Zaxaa and the payment gate is Stripe.

    There is an optional upgrade for a yearly subscription and I also have a coupon code for that…

    Is it possible to use the coupon code when upgrading my account, or I need to cancel my current subscription and get the yearly one and use the coupon code on checkout?

    Reply
  2. Bob Murnahan

    Do customers get details on how to access the customer portal automatically via e-mail after purchase? If not, how should they be notified?

    Thanks,

    Bob

    Reply
    1. Welly Mulia Post author

      Hi Bob

      Inside your product settings, if you’re using Zaxaa-hosted thank you/delivery page to deliver your product, then yes your customer will get their login details via email to access the Zaxaa customer portal.

      If you’re using your own thank you/delivery page to deliver your product, then the customer will not be emailed their login details. The reason is that most vendors who use their own thank you page are connecting Zaxaa with a membership script where they deliver the product inside their membership area, and the membership script will also send out login details to the customer. So as not to confuse them with multiple login details, Zaxaa login details are not sent out.

      Reply

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